EAGLE Careers – Certification Manager

Open Position


Certification Manager

EAGLE is seeking a candidate to provide hands-on customer support. Strong customer service skills with an emphasis on relationship building and a proactive problem solver are desired. Experience working directly with customers in a business-to-business environment is a plus. Must be well organized with effective project and time management skills.

Essential functions include:
  • Manage certification audits for assigned new customers and maintain the certification audit process for existing customers through effective communication and accurate scheduling coordination of audit teams and customers.
  • Serve as the primary point of contact for all related services and activities to ensure customer satisfaction throughout the certification process.
  • Organize, manage and complete documentation requirements related to the customer’s certification audit.
  • Confirm and assure understanding of customer requirements through clarity in written and verbal communications.
  • Maintain a current and thorough knowledge of related regulatory and compliance requirements of industry specific standards through participation in ongoing training to keep current of regulatory and compliance requirements.
Essential Skills:
  • Customer service skills that demonstrate a customer-focused philosophy in a business-to-business environment.
  • Ability to learn and master documented certification requirements.
  • Exceptional listening, verbal and written communication skills.
  • Working knowledge of Word, Excel, PowerPoint and Outlook.
  • Background or exposure in management systems (ISO Standards) or the manufacturing industry is beneficial but not required.
  • Bachelor’s degree or equivalent business work experience required.
We offer:
  • Health, Dental, and Vision Insurance programs available
  • 401K program with company contribution (after first year)
  • Paid Holidays and Vacation Time
  • Company paid covered parking
  • Business-casual work environment
  • Training & Development Opportunities
  • Open Door Policy
  • Remote work option available

No phone calls please.

EAGLE is an Equal Opportunity Employer.

Please submit your resume and covering letter to Jennifer Canny.