Open Position

WE ARE GROWING AND LOOKING FOR FANTASTIC PEOPLE TO JOIN US!

Certification Manager

EAGLE is seeking a candidate to provide hands-on customer support. Strong customer service skills with an emphasis on relationship building and a proactive problem solver are desired. Experience working directly with customers in a business-to-business environment is a plus. Must be well organized with effective project and time management skills.

Essential functions include:

• Manage certification audits for assigned new customers and maintain the certification audit process for existing customers through effective communication and accurate scheduling coordination of audit teams and customers.
• Serve as the primary point of contact for all related services and activities to ensure customer satisfaction throughout the certification process.
• Organize, manage and complete documentation requirements related to the customer’s certification audit.
• Confirm and assure understanding of customer requirements through clarity in written and verbal communications.
• Maintain a current and thorough knowledge of related regulatory and compliance requirements of industry specific standards through participation in ongoing training to keep current of regulatory and compliance requirements.

Essential Skills:

• Customer service skills that demonstrate a customer-focused philosophy in a business-to-business environment.
• Ability to learn and master documented certification requirements.
• Exceptional listening, verbal and written communication skills.
• Working knowledge of Word, Excel, PowerPoint and Outlook.
• Background or exposure in management systems (ISO Standards) or the manufacturing industry is beneficial but not required.
• Bachelor’s degree or equivalent business work experience required.

We offer:

• Health, Dental, and Vision Insurance programs available
• 401K program with company contribution (after first year)
• Paid Holidays and Vacation Time
• Company paid covered parking
• Business-casual work environment
• Training & Development Opportunities
• Open Door Policy
• Remote work option available

No phone calls please.

EAGLE is an Equal Opportunity Employer.

Please submit your resume and covering letter to Jennifer Canny.